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Quillvyn

Refund and Return Policy

Effective Date: 10/04/2025

At quillvyn.com, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please review our policy below to understand how returns and refunds work on our site.

1. Returns

We accept returns on eligible physical products within [14/30] days of delivery. To qualify for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • You must have proof of purchase (order number or receipt).

Please note:

  • Some items are non-returnable (see below).
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Digital downloads or software
  • Gift cards
  • Personalized/customized products
  • Sale or clearance items (if marked as non-refundable)

If you’re unsure whether your product qualifies, feel free to contact us at [[email protected]].

3. How to Initiate a Return

To start the return process, follow these steps:

  1. Email us at [[email protected]] with your order number, reason for return, and any relevant photos (if applicable).
  2. Wait for return instructions and shipping address from our team.
  3. Package the item securely and ship it back to us.
  4. Once we receive and inspect the item, we’ll notify you of the refund status.

4. Refunds

Once your return is approved:

  • A refund will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

Partial refunds may be granted in cases such as:

  • Products returned in damaged or used condition.
  • Missing original packaging or accessories.

5. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before the refund is officially posted.
  3. Contact your bank. There may be a processing delay.
  4. If you’ve done all of this and still haven’t received your refund, please email us at [[email protected]].

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at [[email protected]] within [7 days] of receiving the product.

7. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item:

  • Contact us within 7 days of delivery at [[email protected]].
  • Include photos of the damaged item and the packaging.
  • We’ll replace the item at no extra cost or issue a full refund.

8. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., defective, damaged, or incorrect items).
  • Shipping costs are non-refundable.

9. Contact Us

If you have any questions about our Refund and Return Policy, feel free to reach out:

📧 Email: [[email protected]]